To start the return process for your order, please enter your email address or phone number and the order number below.
What items can I return?
You have 14 days from the date you received your device(s) to request a full refund. The device(s) must be returned as received and in a resaleable condition with the packaging intact.
Please ensure that the item you are returning is repackaged with all the cords, adapters, mounting plates components, and documentation that were included.
If your order was made during a promotional period and the value will fall below the minimum order limit once you have made your return, the promotional items must also be returned.
How do I return an item?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved.
Returns must be sent back within 14 days of the return being approved. We reserve the right to reject returns that fall outside of this timeframe.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5-10 working days. Please allow the full 10 days before contacting us about any funds not received.
Exclusions
There are some items, however, that are ineligible (or under limited circumstances) for return, including:
- Orders shipped and/or used outside of the United Kingdom are void of any returns or refunds
- Annual and monthly plans can only be refunded if the “abode starter kit” is returned within the 14-calendar day window referenced in our standard return policy. Items must be returned within 5 working days of a returns label being sent.
All other plan transactions are final and are ineligible for a refund. They can only be cancelled prior to the next plan renewal.
Are there any charges for returns?
- Our returns are free for all UK customers
- Original postage charges are non-refundable